It feels like only one pad is working, what do we do?

Ensure the wire is connected to electrode pad. It is possible that one electrode pad was placed closer to a nerve center. This situation is very common because one side of your body is more sensitive than the other. The machine is working fine and this is very common and expected.

When you turn the power dial on and stimulation is weak or you feel nothing what do we do?

Most commonly is the batteries, please refer to our troubleshooting guide

Where do I place the electrode pads?

The unit has a large LCD screen where the suggested pad placement locations are prominently displayed for each of your selected settings. Also there is a instruction manual as well as video.

The adhesive pads are not sticking like new anymore?

We are proud of our long lasting pads. Once original adhesiveness weakens simply wet a cloth with water and dab the adhesive surface area to reactivate. You might have to do this on a weekly basis or depending upon use.

How long should I use this device?

Use the device as often as you feel needed or as your body dictates to you. this device is safe for long term use and if you over-use in any one location your muscles will simply become soar from over excursion. If this occurs do not treat those specific muscles for 2 days and then re-apply treatment but lessen the treatment time.

Is this machine safe if wearing a pulse regulator or pacemaker?

Unfortunately not. This unit or any other low frequency is not to be used. Although if you have a heart condition but are not using any heart pacemaker then it may be safe to use.

Should I need to consult with my doctor about using this device?

All health concerns should be brought to the attention of your health professional for proper diagnosis and treatment. Our device can easily and safely be applied by anyone. It comes with a large LCD screen, detailed manual however it is not intended to replace your health care professional.

Can I pay by cash or cheque?

Most certainly. Call our order line at 1-877-999-4667 and one of our representatives will assist you with your order or simply mail a certified cheque or money order to us.